Patient & Family Advisory Council

The Patient and Family Advisory Council (PFAC) is a formal group that meets regularly for active collaboration between clinicians, hospital/clinic staff, and patients and family members on policy and program decisions. It is not support group, grievance committee, staff meeting, or presentation forum. Advisory councils can identify opportunities for improving the patient and family experience, advice on policies and practices to support patient and family engagement, and recommend how to better measure, quantity, and evaluate patient and family engagement. Specific roles of council members may include serving as a sounding board for new initiatives; generating ideas; sharing best practices; planning and evaluating programs; and providing input on institutional polices, programs and practices.

The PFAC at Shenandoah Medical Center will consist of five staff members including one provider, five patient/family members, and one representative from the Board of Directors.